Knowledgebase

To unblock your IP, please login to the client area, then press the (unblock IP) button.

You can login directly to the “Ip Unban Center” page” by pressing here, 

*Noting that you can reach the IP Unban Center directly from logging in Client Area, press Services, choose the hosting service that your IP has been blocked from logging to, a side list will be showed up, press  "IP Unban Center".

1- In case, the account includes multiple plans, press the lock sign in front of the hosting service that your IP has been blocked from logging to.

2- Your IP will be shown up, press check as the below picture:

Note: In case you want to unban another IP (for example, an IP of a developer who is working on your website) , you can enter the IP in the box instead of yours, then press check. 

3- Another window will be shown up clarifying the unban reason , press “unban” to cancel this IP banning . 

4- Wait for a notification that the banning has been canceled 

Then press the (unblock) button.

Congratulations! It has been unblocked.

Note: If the below message is shown after proceeding step (2), so your IP is not banned 

Secondly, Unban IP for dedicated and cloud servers: 

In order to unban your IP, open a ticket directed to “Hosting Department” following this link