Sales and Marketing Department
Customer service department is considered the company interface with the customer, this is the department that allows you, as a customer or a visitor, to open a ticket directed to it to inquire about anything or request help if you need to.
Customer service department can help you in the following:
Inquire about the services and products whether the question was about (features, prices, or how to buy and get the product or service)
Inquire about the offers
Buy a product or subscribe to a service
Answer your inquires about your account whether the inquire was about (data, accounting, invoices, or the services provided to you)
There are no specific conditions to open a ticket directed to customer service department, only follow the link: