What is included in your support
What is included in your support?
Backup server preparation
Adding the servers required to be backed up
Install/uninstall client program, set the server to be compatible with the client program if possible.
Server linking and determining the partitions to be backed up and any other settings.
Helping the customer with restore operation in emergency cases.
Updating the client program and what follows during the subscription period (might need providing the server manager data)
Provide advices and directions to guarantee best possible usage, technical support does not include anything outside DimofinfBS service scope.
How can I download a backup? Login to the control panel...
Can I exclude some files from being backed up? Sure, you can exclude some files...
During the backup process, will the server resources be used heavily? No, especially...
I used all my allowed storage space, will I be able to upgrade my plan? Sure,...
My server had been hacked, will the intruder be able to access the backup? No, the...